Payment and delivery

How to pay for your order
1
Bank transfer
2
PayPal
Payment security
We don’t take payment directly through the site — for maximum payment security and to avoid phishing. Please place an order through the cart; the customer team will confirm the availability of goods and the current price, after which they will contact you and provide all the necessary information to make payment.
Shipping
cost
Free delivery

Standard shipping within the European Union is free on server orders over €500, excluding VAT and other applicable taxes and fees.

No import VAT, customs duties or clearance fees apply within the EU. Business customers with a valid EU VAT number verified in VIES are invoiced at 0% VAT as an intra-Community supply and account for acquisition VAT locally under the reverse charge.

Free shipping covers standard transportation, including insurance against loss of or physical damage to the goods in transit. Express air freight is quoted separately.

Paid delivery

Paid shipping on orders under 500  € in the EU, £500 in the UK, and $3,000 in the USA (without VAT), starting at €15 to the Baltic states. Shipping costs vary by country, weight and quantity of items (SKU). Check with our customer team for more information.

Customs, VAT and duties

All orders are shipped DAP to the agreed delivery address (Incoterms® 2020) from Vilnius, Lithuania.

European Union — no customs clearance and no import VAT. Business customers with a valid EU VAT number verified in VIES are invoiced at 0% VAT as an intra-Commu nity supply and account for acquisition VAT locally under the reverse charge.

United Kingdom — the customer handles import clearance and pays any import VAT, customs duties and clearance fees. Please provide your GB EORI number; UK VAT-registered businesses can use Postponed VAT Accounting instead of paying import VAT at the border. Deliveries to Northern Ireland follow different rules — contact our team.

United States — the customer acts as Importer of Record and is responsible for clearance, duties, tariffs and brokerage fees. Your broker will request your EIN. Import charges depend on HTS classification, country of origin and the rules in force at the time of import; shipment from Lithuania does not mean the equipment is of EU origin.

Contact our team for an estimated landed cost before ordering.

Shipping companies we work with
Our main logistics partners are DHL and FedEx. We can change delivery service for faster shipping
fedex
dhl
shipping
Other delivery services

We can ship your order by any service, providing you pay for shipping. Check with our customer team for details.

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Shipping destinations

We ship across the EU, the UK, and the USA. Delivery to other countries is also available — please contact our customer service team for shipping costs and delivery times.

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Shipping from warehouse

We ship equipment within 4 working days. TIming dependent on equipment availability and destination country.

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Delivery speed

We ship from our warehouse in Vilnius, Lithuania. In-stock items are dispatched within 1–2 working days; custom-built configurations within 3–5 working days.

Transit times from dispatch, in working days:

  • European Union — 1–4 days
  • United Kingdom — 4–10 days
  • United States — 6–12 days

Customs clearance for the UK and the US typically adds 1–3 working days.

We confirm the dispatch date and transit time for your order before payment.


Frequently asked questions
Got your own question?
Ask to consultant
How much do servers cost?
Server prices start from 550  € and depend on the components. After configuring the server, you will see the final price.
What is included in the warranty?
A service engineer traveling to the site of the repair;
Repair and/or replacement of components.
More about warranty
What are the terms of delivery?
We ship from our warehouse in Vilnius, Lithuania. In-stock items are dispatched within 1–2 working days; custom-built configurations within 3–5 working days. Transit times from dispatch, in working days: European Union — 1–4 days United Kingdom — 4–10 days United States — 6–12 days
Still have question? Save your time — leave request and we’ll help you.

Any server or storage you can configure according to your demands in our configurator or by consulting with an expert. Our expertise helps us set new quality standards